Your Guarantee

Machines within guarantee

If you have a query or experience an issue with your Vax machine simply call our UK based helpline, which is open 7 days a week (Monday – Friday 08.30am - 6.30pm, Saturday & Sunday 9.00am – 5.00pm). Our Customer Care Advisors aim to solve any issues there and then.

If the issue cannot be resolved over the phone, you will be advised to return it to the retailer for a replacement machine.

Machines outside guarantee

We can also assist with repairs on Vax machines outside of their guarantee period.

Simply contact the helpline and we will advise you of your nearest authorised Vax Service Agent and provide you with their contact details.

What is not covered by the guarantee

• Normal wear and tear, for example: belts, filters, brush bars, fuses etc.
• Blockages - information on how to remove blockages is contained in the supplied user guide and on the Vax website. Advice is also available from our Customer Careline.
• Any faults caused by misuse, neglect, accidental damage and/or careless operation and handling of the machine which is not in accordance with the Vax user guide supplied with the unit.
• Use of parts, accessories and consumables, which are not genuine Vax components.
• Faulty installation (unless carried out by Vax).
• Repairs or alterations not carried out by Vax or its authorised agents.
• Use of the machine for anything other than normal domestic household purposes.